• Define Warranty Return Concept
• Lead customer complaint management
• Lead activities to resolve issues (8D)
• Lead activities to improve customer’s score card
• Implement actions to improve field quality, warranty improvements and reliability feedback to design team
• Owner of IPTV, Paynter and Warranty Expense Charts
• Support product, process change approval process
• Key customer interface for any customer complaint
• Voice of the Customer to the production, supplier and advanced quality
• Support customer audits
Qualifications & Requirements
• Bachelor’s degree or above in Electrical/Mechanical Engineering or Technology
• Over 6-8 years’ service experience for Quality/Design/Manufacture relative jobs in Automotive or Electrical industrial suppliers.
• International company experience is preferred.
• Experience in Problem Solving practices. Advanced analytical ability where problems are unusual and difficult. Eg. Green Belt, Shinning.
• Design Engineering background is preferred.
• Interpersonal skills to work effectively with customers, suppliers and internal team.
• (External interface: Customer QE/QM; Internal interface: Project team, Manufacture team Engineering, Quality and Design Center oversea)
• Familiar to IATF16949 standard and OEM customer quality system.
• Organizational and planning capabilities.
• Excellent communication and negotiation skill.
• Leadership skill.
• Passion for excellence.
• Advanced written and oral communication skills in English